Privacy notice
What we hold, and how to have it gone
Kalinga is booking and reminder software used by veterinary clinics. This notice explains what we collect, why, how long we keep it, and how to have it deleted. It is written to be read.
Updated 5 September 2026
01
What we collect
When you book, the clinic collects your name, your mobile number, and if you give it, your email address. It also records your pet's name, species, breed and approximate age, and later the dates of vaccinations, deworming and grooming, weight, and a short note from the vet about the visit. Kalinga does not collect payment details. You pay the clinic directly.
02
Why
To run the appointment you booked, to confirm it, to remind you when your pet is due for something, and to let the clinic see what was done last time. Nothing else. Your details are not sold, shared with advertisers, or used for anything the clinic did not tell you about.
03
Who holds it
The clinic you booked with is the personal information controller. Kalinga processes the data on the clinic's behalf and keeps each clinic's data separate from every other clinic's. Staff at one clinic cannot see another clinic's clients.
04
How long we keep it
Bookings and records are kept until the clinic deletes them or you ask us to. A clinic owner can hand you a copy of your record and can delete it, with every pet, appointment and visit under it, from your page in their system. Sign in links and password reset links expire within an hour.
05
Where it lives
Kalinga runs on cloud infrastructure outside the Philippines, with data encrypted in transit and at rest. If that changes, this notice changes first.
06
Your rights
Under the Data Privacy Act you can ask what we hold about you, ask for it to be corrected, ask for it to be deleted, and object to how it is used. You can also complain to the National Privacy Commission. Asking is free and we answer within fifteen days.
Asking for your data, or for it to go
To ask for a copy of your data or to have it deleted, use the request form or email us. Say which clinic you booked with and the mobile number you used.
We answer within fifteen days, which is what the Data Privacy Act asks of us.